Clientology Huddle

Customer Experience Conference 2019

Join us during the 4th CX conference, recharge your batteries and get new inspiration for delivering unique CX!

7

inspirational speakers

5

meaningful

master classes

3

surprises

10. – 11. 6. 2019

SPEAKERS:

Tomáš Čupr

Rohlik.cz

Enterpreneur and investor Tomas Cupr is the founder of successfull projects DameJidlo.cz, Slevomat.cz and Rohlik.cz. that have all become succesfull hits.
Tomas is known for his customer experience efforts. Nowadays he mainly focuses on his project Rohlik.cz that aims for the turnover of over 5billion CZK.

Kjetil Vetlejord

E.ON Sweden

Football coach, father of 2 and 100% focus on team development for the purpose of growth.

Kjetil proves that if you would like to have growth and prosperity for your organisation then it all starts and falls with people.
Show your team trust and transparency and from there you will only succeed!
This has been proven several times in my work where we have so many proof points that such attitude and relationship with your team is always translated in to growth in all the areas of your business.

Ondřej Gonzor

Pochopim.to

Ondrej is a mobile application developer, who has a history of working on applications for Globus, Benzina as well as on a unique app fighting against bullying FaceUp. Most of all, however, he enjoys working on his own projects, such as his most-up-to-date one; Pochopim.to. that aims to give the power to students to give constructive feedback directly to teachers.

So many projects, so much experience – is that what you are thinking of? Do not be fooled, Ondrej enjoyes his time in various ways, so when he is not working on a project, he might be flying with gliders, boxing or studying – as he is currently a student of the Gymnázium Brandýs nad Labem.

Stanislav Gaj

ex CZC.cz, currently stanislavgaj.cz

An entihusiastic motivator that needs a constant creative action in his life. Being the CEO, and later a co-owner, at the CZC.cz, which he helped to develop from a small family business into the no. 2 at the Czech online market, brought him lots of important experience.
He enjoyes planning and thinking ahead of the situation. He enjoyes bringing those visions and goals into life with his team even more.
Stanislav is tireless in his effort of finishing projects, he is a manager and a leader who likes bringing the best out of his team and helping them grow. He knows that a company is it`s employees, who also create it`s public picture.
Stanislav works on his own gallery with the largest collection of Olbram Zoubek`s work. He activelly works in the consulting business for retail and online market. He loves sport and travelling, while it is his family and 4 kids that make him the happiest.

MASTER CLASSES:

Klára Plecendová / Clientology Institute

Are the labels such as NPS, detractor, Voice of Customer or service design new for you? Than this master class is exactly what you need!

Designed for all the beginners, this master class shows what the customer experience means, why you should focus on it and what is the scope of the CX as such! Join us and discover the CX road from the very basic theory to the practical part.
Because CX is not „free gifts“, but a well structured company strategy.

Master class language:

Czech with English translation (and materials)

You can sign in for the master class during your Conference registration

monday 13:30 - 17:50

Booked 0 out of 15

Kristina Lišková / Clientology Institute

Do you have hard time explaining what CX means and how it should be done to your colleagues? And have you tried explaining it by using pictures before? Not only will all the CX devotees learn the basics of visual facilitation, but you will also learn how to use it on a day-to-day basis.

Master class language:

Czech with English translation (and materials)

You can sign in for the master class during your Conference registration

monday 13:30 - 17:50

Booked 11 out of 20

Beáta Benediktová / Clientology Institute

Have you already been focusing on the customer experience for a while and is it time for you to structuralise and divide your efforts into clusters? Do you need to prioritise what your goal actually is and set the right milestones to achieve it?
We will focus on how far have you got in your effort to work on the customer experience and which areas are you doing the best during this master class. You will also get the chance to compare your efforts with the other attendees and you will get new inspiration for your further work.

Master class language:

Czech

You can sign in for the master class during your Conference registration

monday 13:30 - 17:50

Booked 9 out of 20

Andrea Nuttall / Clientology Institute

Have you ever created a whole CX strategy of a large company? And have you ever managed to sell such a strategy to the board? Either way, this master class is here for all of you who would like to try such a challenge! We will teach you how to create a plan that will turn your clients into your fans (or how corporate language would put it: a plan that will significantly higher the NPS). You will also learn what you always need to think of when making such a strategy, as well as what you don`t need to include in it. Are you sure about making the strategy, but you don`t know how to explain it to the rest of the company? Than this master class is the righ one for you as well!

As we want this master class to be as benefitial to you as possible, we would like you to choose from the following spheres: banking, insurance, retail, telecommunication, utility (energy, water, gas).

You can again look forward to meeting a unique panel this year! You can look forward to Pavel Rehak (Direct pojistovna CEO) as well as others!

Master class language:

Czech with English translation (and materials)

You can sign in for the master class during your Conference registration

monday 13:30 - 17:50

Booked 31 out of 50

Vítek Nevřela & Miroslav Suchý / ČSAS & UX Focus

Are you a digital first company? Are you a client centric company? Then all your products and services should be tested with your clients before going live.
In this workshop you will get a chance to see how you can test digital features and how to prepare great qualitative research brief and be confident to approve or even write UX testing script.

Master class language:

Czech with English translation (and materials)

You can sign in for the master class during your Conference registration

monday 13:30 - 17:50

Booked 4 out of 20

SPECIALS

All the specials will be anounced soon 🙂

For the most up-to-date information follow us on Facebook and LinkedIn

All the specials will be anounced soon 🙂

For the most up-to-date information follow us on Facebook and LinkedIn

AGENDA

Monday 10. 6. 2019

  • Conference opening
  • The state of CX in ČR
    Andrea Nuttall & Tomáš Holan Clientology Institute (Czech with Enghlish translation)
  • Why you need to think about your customer at all times
    Stanislav Gaj CZC.cz (Czech with Enghlish translation)
  • Coffeebreak
  • How to improve donkey's reputation
    Miloš Nejezchleb & Miroslav Zborovský Home Credit (Czech with Enghlish translation)
  • Speaker
    Pavel Řehák Direct Pojišťovna (Czech with Enghlish translation)
  • Speaker
    Tomáš Čupr Rohlik.cz (Czech with Enghlish translation)
  • Lunch
  • Master Class I. CX for the beginners
    Klára Plecendová Clientology Institute (Czech)
  • Master Class II. Customers as pictures or visual facilitation
    Kristina Lišková Clientology Institute (Czech)
  • Master Class III. How are you doing or health-check of your CX setup
    Beáta Benediktová Clientology Institute (Czech)
  • Master Class IV. D-Day - CX Strategy in rough concept
    Andrea Nuttall Clientology Institute (Czech)
  • Master Class V. Digital experience for your customers
    Vítek Nevřela ČSAS
    (Czech)
  • D-Day finals
  • Dinner
  • CX Awards
  • Drinks & networking

Tuesday 11. 6. 2019

  • Welcome
  • Financial alphabet
    David Hubáček Česká Spořitelna (Czech with Enghlish translation)
  • The story of Orea - The big change
    Gorjan Lazarov Orea Hotels & Resorts (Czech with Enghlish translation)
  • Coffeebreak
  • Speaker
    Denisa Dudášková Adidas (Czech with Enghlish translation)
  • Service design in digital
    Kjetil Vetlejord E.ON SWEDEN (English with Czech translation)
  • The voice of students or how to collect feedback outside the corporate
    Ondřej Gonzor Pochopimto.cz (Czech with Enghlish translation)
  • Lunch

Registration

If interested,
please contact Klára Plecendová
on the phone number +420 603 266 549
or via e-mail klara.plecendova@clientology.cz.

CLIENTOLOGY PARTNER
8 900
  • CZK – VAT not included
EARLY BIRD
9 900
  • SOLD OUT
BASIC ENTRY
10 900
  • CZK – VAT not included

MÍSTO:

KOTELNA A UHELNÝ MLÝN
Libčice nad Vltavou

Our conference will take place in inspirational place Kotelna, newly renovated indistrial gem near Prague.

Kudy k nám - Libčice nad Vltavou

OUR CONFERENCE BEGINS EVEN BEFORE YOU ENTERS THE TRAIN!!

Cesta k nám z Prahy
Transport:
Train from Masaryk station 32 minutes
Train from Nádraží Holešovice 22 minutes
By car from Dejvice 27 minutes

Previous years

ORGANIZER

CONTACT

Klára Plecendová

klara.plecendova@clientology.cz

+420 603 266 549

 

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