Clientology Huddle

Customer Experience Conference 2019

Join us during the 4th CX conference, recharge your batteries and get new inspiration for delivering unique CX!

7

inspirational speakers

4

meaningful

master classes

3

surprises

10. – 11. 6. 2019

SPEAKERS:

Miloš Nejezchleb

Home Credit

Husband, father of 3 kids, coffee lover, photographer, creative mind, naive romantic. As well as the Custex and Operations director of the Home Credit CZ&SK.

Milos has joined Home Credit 20 years ago as a phone operator and has worked his way in the company as a project & product division director. He has also been in charge of the agile-development implementation in the IT Operations division. He has also been a part of the Airbank & Zonky development teams. It is not only Operations, but also the customer experience that Milos has been focusing on for the past 2 years. He is eager on overall progress. Milos is also an artistic photographer with a number of international awards, as well as the winner of the Czech Press Photo 2018.

Kjetil Vetlejord

E.ON Sweden

Football coach, father of 2 and 100% focus on team development for the purpose of growth.

There is now doubt, in my mind, that if you want to have growth and prosperity for your organisation, then it all starts and stops with people; show trust and transparency and from there you will succeed! This has been proven several times overain in my work where we have so many proof points that this focus work and is translated in to growth in all area of business metrics.

David Hubáček

Česká Spořitelna

David`s heart lies in the Ceska spořitelna, where he has spent most of his professional life.
He has worked his way thru the company from several business positions at the branches, that provided him with priceless experience, to the position of product, segment and distribution development manager. Besides other achievements, he has been part of the team, which developed the top-affluent CS bank Premier.

He & his team work tirelessly on a unique educational project Financial alphabet that aims to increase the financial literacy of both Czech children and adults. While the project has started with only 3 elementary schools, it has grown to co-operate with 260 Czech schools over the past 3 years.

Ondřej Gonzor

Pochopim.to

Ondrej is a mobile application developer, who has a history of working on applications for Globus, Benzina as well as on a unique app fighting against bullying Don’t let it be. Most of all, however, he enjoys working on his own projects, such as his most-up-to-date one; Pochopim.to. that aims to give the power to students to give constructive feedback directly to teachers.

So many projects, so much experience – is that what you are thinking of? Do not be fooled, Ondrej enjoyes his time in various ways, so when he is not working on a project, he might be flying with gliders, boxing or studying – as he is currently a student of the Gymnázium Brandýs nad Labem.

MASTER CLASSES:

Klára Plecendová / Clientology Institute

Are the labels such as NPS, detractor, Voice of Customer or service design new for you? Than this master class is exactly what you need!

Designed for all the beginners, this master class shows what the customer experience means, why you should focus on it and what is the scope of the CX as such! Join us and discover the CX road from the very basic theory to the practical part.
Because CX is not „free gifts“, but a well structured company strategy.

Master class language:

Czech

You can sign in for the master class during your Conference registration

monday 13:00 - 17:00

Booked 0 out of 15 0%

Kristina Lišková / Clientology Institute

Do you have hard time explaining what CX means and how it should be done to your colleagues? And have you tried explaining it by using pictures before? Not only will all the CX devotees learn the basics of visual facilitation, but you will also learn how to use it on a day-to-day basis.

Master class language:

Czech

You can sign in for the master class during your Conference registration

monday 13:00 - 17:00

Booked 0 out of 20 0%

Beáta Benediktová / Clientology Institute

We will let you know about this master class soon, are you excited yet? 🙂

Master class language:

Czech

You can sign in for the master class during your Conference registration

monday 13:00 - 17:00

Booked 0 out of 20 0%

Andrea Nuttall / Clientology Institute

Have you ever created a whole CX strategy of a large company? And have you ever managed to sell such a strategy to the board? Either way, this master class is here for all of you who would like to try such a challenge! We will teach you how to create a plan that will turn your clients into your fans (or how corporate language would put it: a plan that will significantly higher the NPS). You will also learn what you always need to think of when making such a strategy, as well as what you don`t need to include in it. Are you sure about making the strategy, but you don`t know how to explain it to the rest of the company? Than this master class is the righ one for you as well!

As we want this master class to be as benefitial to you as possible, we would like you to choose from the following spheres: banking, insurance, retail, telecommunication, utility (energy, water, gas).

You can again look forward to meeting a unique panel this year! You can look forward to Pavel Rehak (Direct pojistovna CEO) as well as others!

Master class language:

Czech

You can sign in for the master class during your Conference registration

monday 13:00 - 17:00

Booked 0 out of 50

SPECIALS

All the specials will be anounced soon 🙂

For the most up-to-date information follow us on Facebook and LinkedIn

All the specials will be anounced soon 🙂

For the most up-to-date information follow us on Facebook and LinkedIn

AGENDA

Monday 10. 6. 2019

  • Conference opening
  • The state of CX in ČR
    Andrea Nuttall & Tomáš Holan Clientology Institute (Czech with Enghlish translation)
  • Why you need to think about your customer at all times
    Stanislav Gaj CZC.cz (Czech with Enghlish translation)
  • Coffeebreak
  • How to improve donkey's reputation
    Miloš Nejezchleb & Miroslav Zborovský Home Credit (Czech with Enghlish translation)
  • The story of Orea - The big change
    Gorjan Lazarov Orea Hotels & Resorts (Czech with Enghlish translation)
  • Lunch
  • Master Class I. CX for the beginners
    Klára Plecendová Clientology Institute (Czech)
  • Master Class II. Customers as pictures or visual facilitation
    Kristina Lišková Clientology Institute (Czech)
  • Master Class III. How are you doing or health-check of your CX setup
    Beáta Benediktová Clientology Institute (Czech)
  • Master Class IV. D-Day - CX Strategy in rough concept
    Andrea Nuttall Clientology Institute (Czech)
  • Evening full of surprises
  • Dinner
  • Drinks, networking

Tuesday 11. 6. 2019

  • Welcome
  • Financial alphabet
    David Hubáček Česká Spořitelna (Czech with Enghlish translation)
  • Speaker
    Denisa Dudášková Adidas (Czech with Enghlish translation)
  • Coffeebreak
  • Service design in digital
    Kjetil Vetlejord E.ON SWEDEN (English with Czech translation)
  • The voice of students or how to collect feedback outside the corporate
    Ondřej Gonzor Pochopimto.cz (Czech with Enghlish translation)
  • Lunch

Registration

If interested,
please contact Klára Plecendová
on the phone number +420 603 266 549
or via e-mail klara.plecendova@clientology.cz.

CLIENTOLOGY PARTNER
8 900
  • CZK – VAT not included
EARLY BIRD
9 900
  • CZK – VAT not included
BASIC ENTRY
10 900
  • CZK – VAT not included

MÍSTO:

KOTELNA A UHELNÝ MLÝN
Libčice nad Vltavou

Our conference will take place in inspirational place Kotelna, newly renovated indistrial gem near Prague.

Kudy k nám - Libčice nad Vltavou

OUR CONFERENCE BEGINS EVEN BEFORE YOU ENTERS THE TRAIN!!

Cesta k nám z Prahy
Transport:
Train from Masaryk station 32 minutes
Train from Nádraží Holešovice 22 minutes
By car from Dejvice 27 minutes

Previous years

ORGANIZER

CONTACT

Klára Plecendová

klara.plecendova@clientology.cz

+420 603 266 549

 

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